Terms & Conditions

By purchasing goods from 1st Choice Garage Doors Ltd you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.

These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Definitions and Interpretation

In these terms the following words have the following meanings.


The contract for the sale and purchase of the goods;


Online Garage Door Shop is a trading as name of 1st Choice Garage Doors Ltd.

Delivery Area

We deliver to mainland UK only. Any deliveries outside mainland UK will be quoted and charged separately. This includes Scottish Highlands, Channel Islands, Ireland, Northern Ireland and Isle of Mann. For deliveries outside the UK please contact us.

Details of the order

The quantity, quality and description of the goods will be those set out in your order (if accepted by us). Orders are accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction. The Goods that can be ordered via our Web Site are available for sale outside the United Kingdom please call.

Payment terms

We will charge your credit card account for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. Items with a lead-time greater than 30 days will be charged up to 7 days prior to despatch. We accept no liability if a delivery is delayed because you did not give us the right payment details. If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you.

This does not affect any other rights we may have. We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.


We deliver to mainland UK only. Any deliveries outside mainland UK will be quoted and charged separately. This includes Scottish Highlands, Channel Islands, Ireland, Northern Ireland and Isle of Man. For deliveries outside the UK please contact us.

We will deliver the Goods to the address you specify for delivery in your order.(if payment is made by card goods must be sent to the address as shown on the cards statement) It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for.

We cannot accept any liability for any loss or damage to the Goods once they have been delivered and signed for.

Some of our garage door products will be delivered direct by our manufacturers or a wholesaler. Please note that any delivery date can only be given as an estimate and our supplier will contact you directly prior to the delivery to advise the anticpated delivery. Delivery lorries will require completely clear access and suitable assistance to help with the unloading of the door. If a delivery is aborted due to restricted access or for any other reason we reserve the right to charge an aditional handling and re-delivery fee.

We will aim to deliver the Goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Our delivery costs are based upon total order weight and are as follows:

Up to 1KG - £6.67
Up to 20KG - £10.00
Up to 25KG - £15.00
Up to 40KG - £35.00
Up to 250KG - £50.00

Risk and ownership

Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full.

Returns/Options to cancel

By law, customers within the European Union have the right to a 'cooling off period' within seven working days of their purchase being delivered.

Our garage door products are bespoke and will be custom built to your order specifications. As a result, these products cannot be cancelled once the order has been placed.

If your order is for non-specific 'stock' items the cancellation period begins on the day after the product has been delivered and is subject to distance selling regulations. 

If you decide to return an item to 1st Choice Garage Doors Ltd during this period, you will be entitled to a refund of the cost of the item and the delivery charge. The goods must be returned to 1st Choice Garage Doors Ltd in full working order and must be complete with any accessories, instructions and be returned with the original packaging. 1st Choice Garage Doors Ltd will issue a full refund against the customer’s original method of payment only. Goods must be returned at the customers cost.

If you are returning any items because they were ordered incorrectly or are no longer required then you will need to arrange and pay for any delivery costs or charges to return the goods to 1st Choice Garage Doors Ltd.

If you are returning the items because they are damaged, faulty or in any way defective then 1st Choice Garage Doors Ltd will refund the delivery and return fee on receipt of the goods.


Our items to you will be charged at the price displayed on the website. If however an item is priced incorrectly, we will inform you of the correct price before proceeding with the contract.


We aim to provide high quality products to our customers. Products are covered by the manufacturers guarantee. Although 1st Choice Garage Doors Ltd aims to provide our customers with high quality products and takes all reasonable steps to ensure you are pleased with your purchase, unless otherwise stated our products are covered only by the manufacturer’s guarantee.

Consumers can find out about their statutory rights by contacting Consumer Direct at www.consumerdirect.gov.uk

Matters out of our control

We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control unless caused by our negligence.


Please read our customer privacy policy, which explains how we will not pass on your details to any third party.

Governing law and jurisdiction

These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

Payment Methods

We accept all major credit cards including:
> MasterCard > Visa > Visa Electron > Switch/Maestro > Solo > JCB

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